Des Traynor is a Co-founder and the Chief Strategy Officer of Intercom and sits on Intercom’s board of directors. Des has led many teams within the company, including Product, Marketing, Customer Support, and Content, and has been directly responsible for building out even more functions within Intercom as well. Today, Des oversees Intercom’s R&D team, based in the Dublin and London offices. Before being part of Intercom’s founding team, he was a UX consultant, a university lecturer in computer science, and also a Ph.D. researcher studying how to improve the quality of computer science education. Des also previously co-founded Exceptional. Des is an author and speaker on the topics of starting a startup, scaling a business, creating a product strategy and more. He shares his ideas and expertise in books, podcasts, and conference presentations. He also invests in many startups, some of which include Stripe, Miro, Notion, and Hopin.